Cookies
Please use one of the links below to scroll to the relevant Cookie Policy for:
Website Cookie Policy
BridgeU – Cookie Policy
Date: 7 March 2025
About this Cookie Policy
This cookie policy explains how we process and use personal information that we collect using cookies when you use this website, www.bridge-u.com
Information about our use of cookies / web beacons
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
A web beacon achieves a similar outcome to a cookie, allowing us to understand that you have accessed our content. Whereas cookies store content to your computer’s hard drive, web beacons store information on a remote server. A reference in this policy to “cookies” shall also include web beacons.
Our website uses various cookie technologies to enhance your browsing experience, including persistent cookies, session storage, and local storage. These are explained below:
- Persistent cookies. These cookies remain on your device for a set period, remembering preferences and analyzing usage across visits.
- Session storage. Session storage allows us to temporarily store data within your browser for the duration of your current session. This data is automatically deleted when you close your browser tab or window.
- Local storage. This stores data directly in your browser, enabling us to retain information like website preferences or functional data even after you close your browser. Unlike cookies, local storage data persists until you manually clear it.
These technologies collectively help us to deliver our service, improve website functionality and personalise your experience.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| System | Purpose | More Information | Expiry Period |
|---|---|---|---|
| CIVIC Cookie Control (Strictly Necessary) | Used to store public website visitor’s consent preferences regarding different cookie categories on the website, ensuring that cookies are only set after explicit user consent; this cookie remembers the user’s choices about which cookies they allow to be placed on their device. | More Information: https://www.civicuk.com/cookie-control/documentation/cookies | 90 Days |
| Google Analytics: Tracking website visitor activity (Analytical/performance cookies) | This cookie enables us to track visitor activity within our website – such pages viewed. Allowing us to improve design, functionality and targeted content delivery. | More Information: https://policies.google.com/technologies/cookies | 2 Years |
| HubSpot: Tracking website visitor activity (Analytical/performance cookies) | This cookie enables us to track visitor activity within our website – such pages viewed. Allowing us to improve design, functionality and targeted content delivery. It also keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts. | More Information: https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser | 6 Months |
Can you block cookies?
We’ll only store unnecessary cookies after the visitor has actively opted-in.
You can opt in and out of any unnecessary cookies by accepting or rejecting them when first visiting our site or by clicking the link below:
You can also activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our site.
More information
More detail on how businesses use cookies is available at www.allaboutcookies.org. If you have any queries regarding this Cookie Policy please contact our Privacy Officer by email at hi@bridge-u.com.
We may make changes to this cookie policy from time to time, we will let you know about these changes when you next visit this website.
Platform Cookie Policy
BridgeU Platform – Cookie Policy
Date: 7 March 2025
About this Cookie Policy
This cookie policy explains how we process and use personal information that we collect using cookies when you use our BridgeU application platform.
Our platform uses cookies and web beacons to distinguish you from other users of our platform. This helps us to deliver our services to you and your school and helps us to provide you with a good experience when you browse our platform and also allows us to improve our platform.
This policy applies to our software-as-a-service application platform, referred to in this policy as our “platform”.
Information about our use of cookies / web beacons
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
A web beacon achieves a similar outcome to a cookie, allowing us to understand that you have accessed our content. Whereas cookies store content to your computer’s hard drive, web beacons store information on a remote server. A reference in this policy to “cookies” shall also include web beacons.
Our website uses various cookie technologies to enhance your browsing experience, including persistent cookies, session storage, and local storage. These are explained below:
- Persistent cookies. These cookies remain on your device for a set period, remembering preferences and analyzing usage across visits.
- Session storage. Session storage allows us to temporarily store data within your browser for the duration of your current session. This data is automatically deleted when you close your browser tab or window.
- Local storage. This stores data directly in your browser, enabling us to retain information like website preferences or functional data even after you close your browser. Unlike cookies, local storage data persists until you manually clear it.
These technologies collectively help us to deliver our service, improve website functionality and personalise your experience.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our platform and delivery of our services. They include, for example, cookies that enable you to log into secure areas of our platform and remain logged in within the same browsing session. The table below provides more information about the individual cookies that we use and the purpose for which we use them.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
We use anonymised data collected from all cookies to track and report on how students and teachers at schools using BridgeU interact with the BridgeU platform (like which pages are visited and what features are used) to improve the platform functionality and help schools understand and improve usage.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| System | Purpose | More Information | Expiry Period |
|---|---|---|---|
| BridgeU (Strictly Necessary) | These cookies are required for the BridgeU platform to operate. They facilitate essential features such as user authentication, session management, and the ability to navigate between pages and remember applied filters and preferences. | BridgeU uses cookies, local storage and session storage when you visit our platform. | Indefinite/Persistent |
| Amplitude Tracking (Strictly Necessary) | Amplitude is used to track and analyse user interactions in our platform. This information enables us to provide visibility of your progress to your counsellor and yourself as part of our services, as well as enable personalisation of your experience and delivery of our functionality, such as recommendations, spotlight and content. This information enables us to deliver our services to you, including remembering your profile data and preferences. | Amplitude uses local storage of cookies when you visit our platform website. | Indefinite/Persistent |
| AppCues Onboarding and Guidance (Strictly Necessary) | Used to provide in-platform guidance to support your experience in the platform. AppCues enables us to deliver new user onboarding and important announcements to users. | AppCues Appcues utilizes local and session storage to track your progress and preferences within our application. | Indefinite/Persistent |
| CIVIC Cookie Control (Strictly Necessary) | Used to store platform visitor’s consent preferences regarding different cookie categories on the website, ensuring that cookies are only set after explicit user consent; this cookie remembers the user’s choices about which cookies they allow to be placed on their device. | CIVIC UK More Information: https://www.civicuk.com/cookie-control/documentation/cookies | 1 Year |
| Segment Tracking (Strictly Necessary) | Used to collect and route platform data to our analytics tools, enabling us to understand user behavior and personalise your experience. This data is used for internal and external reporting purposes. | Segment uses local storage of cookies when you visit our platform website. | Indefinite/Persistent |
| Sentry Error Reporting and Monitoring (Strictly Necessary) | Used to monitor and track platform errors, helping us improve performance and stability. Sentry collects diagnostic data to identify and resolve issues. | Sentry uses session cookies when you visit our platform website. | Session |
| Zendesk Live Chat (Strictly Necessary) | Used to enable live chat support, remember your preferences, and analyze how you interact with the chat feature to improve our service and troubleshoot any issues you may have. | Zopim/Zendesk use cookies and local storage when you visit our platform website. | Indefinite/Persistent |
| FullStory Tracking (Analytical/ Performance) | Used to understand how visitors use our platform, including heatmaps, recordings, and feedback surveys. This helps us improve our platform’s usability and user experience. | FullStory uses session cookies when you visit our platform website. | Session |
| Hotjar Tracking (Analytical/ Performance) | Used to understand how visitors use our platform, including heatmaps, recordings, and feedback surveys. This helps us improve our platform’s usability and user experience. | Hotjar uses cookies, local storage and session storage when you visit our platform. | Indefinite/Persistent |
Can you block cookies?
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the platform.
More information
More detail on how businesses use cookies is available at www.allaboutcookies.org. If you have any queries regarding this Cookie Policy please contact our Privacy Officer by email at hi@bridge-u.com.
We may make changes to this cookie policy from time to time, we will let you know about these changes when you next visit the platform.