Michael had no previous experience of university guidance counseling, or administering university admissions. As a Mathematics teacher and Head of Department, his previous responsibilities had been limited to writing recommendation letters and references for students applying to university. He comments on how useful BridgeU has been in helping him learn a new aspect of his job: “I knew nothing and had to learn from scratch. Knowing I had this platform has made my life easier.”
Michael credits BridgeU with giving him confidence in a new and busy role where he had to juggle guidance counseling responsibilities with teaching – “I have a heavy teaching timetable, so was able to manage both teaching and counseling. I would not have been able to manage it if BridgeU was not there.”
As he began to integrate BridgeU into his guidance curriculum, Michael was able to take advantage of valuable training and resources from the Customer Success Team. He was also able to visit the BridgeU office in London to meet the team and receive some extra face-to-face training.
Michael remembers that, as he was learning his way round BridgeU, the CS team were “always present, always helpful”. He notes that “the support was instant, and questions were answered with a video, with a link…if I couldn’t find something Chris, my Customer Success Manager, could help me in two seconds.”