How to contact universities
Once you’ve found courses you like the look of, you’ll want to make contact with the university immediately: places can fill up very quickly.
Universities have dedicated phone lines for Clearing & Adjustment, and, once again, it’s up to you to contact them.
On the phone, you’ll speak to a dedicated member of the admissions team who will ask you key questions, and inform you of any subsequent steps.
Check the opening hours: each university will have slightly different ones, and remember that if you’re phoning from outside the UK you’ll need to take into consideration time zone differences.
Some universities also have designated numbers for international students calling from outside the UK.
Contacting universities is definitely daunting, especially if this is the first time you’ve ever been in direct contact with the admissions team or with faculty.
But, the silver lining is that you’ve also got a chance to ask your questions, discuss your options, and receive personalised advice from admissions experts themselves!
The first thing universities will do is ask about your grades.
This includes your current results, but can also include previous years (like your IGCSEs, for example), any course-specific qualifications (for example, students applying for medical degrees may be asked for their UCAT or BMAT score), or results from an English Language Test.
It’s also common to be asked about your interest in this specific course or subject. In some cases, you’ll also have to speak to someone from your prospective department, or you might even be invited to an interview.
It’s common for a verbal offer to be made over the phone, and you’ll then have a window to think it over before formally accepting the offer in UCAS (each university can set their own deadlines, but they commonly give students a hard deadline of 48 hours).